Stripe-Android SDK doesn’t comply with the User Data and Mobile Unwanted Software policies of Google Play Store

Issue

Yesterday my app was removed from Google Playstore because it was using the Stripe-Android SDK.

Here is the reason why my app was removed from Google Playstore :

We’ve identified that your app is using Stripe SDK or library, which facilitates the transmission and collection of Phone Number and Installed Application information without meeting the prominent disclosure guidelines. Make sure to also post a privacy policy in both the designated field in the Play Developer Console and from within the Play distributed app itself. If necessary, you can consult your SDK provider(s) for further information.

As on my side I do not collect any information of any kind, how could I solve this problem?

Solution

I finally managed to solve the problem. What you have to do is:

  1. Update the Stripe SDK
  2. Upload your app update to all release tracks (production, open, closed and internal), incrementing the version number each time. Right after uploading the APK file and before resubmitting your app for review, please make sure to deactivate the non-compliant APK. (Uncheck the checkbox at the bottom of the page)
  3. Go to the Publishing overview page and click Send for review to submit your changes. (This is important. I had missed this point)

Maybe Google will ask you to add a privacy policy too. You will have to:

  1. Post a privacy policy explaining very precisely how you collect data and what you do with it. (even if you do not collect any data)

  2. On the play console page, go to App Content -> Privacy policy and enter the URL of your privacy policy.

  3. Inside you app, put a link to your privacy policy. (I missed that point too)

Less than 24 hours later, my app became accessible again on Play Store.

Good to know : If you’ve done all of these steps and your app is still offline, you can contact the Google policy support team at https://support.google.com/googleplay/android-developer/contact/emailappeals

Answered By – Denis

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